LEGO.com is the official e-commerce on the LEGO Group. Here some key facts about the store:
- 100% original products
- Exclusive sets only available at LEGO.com
- Periodical deals and offers, including gifts with purchase
- LEGO VIP loyalty program
- Free shipping for orders over 55€
- Excellent customer service via mail or phone
There are several advantages to buying on the official LEGO website.
- One of the main benefits is that you can be confident that you are purchasing genuine LEGO products, as the website is the official source for all things LEGO.
- Additionally, the website often offers special deals and promotions that can save you money on your purchases.
- You can also find a wider selection of products on the official website, including exclusive sets that may not be available at physical retail stores.
- Additionally, the website offers a convenient way to shop, with the ability to browse products and make purchases online from the comfort of your own home.
- By becoming a LEGO VIP users, you will have access to esclusive deals and products, gifts with purchase, and early access to new sets.
- Finally, the website also includes a comprehensive customer service section where you can find answers to common questions, get support, and track your orders.
In this page you will find all the LEGO deals, offers, sales, gifts with purchase and promotion that are currently active, and you will learn how to get the best out of your shopping on LEGO.com, thank to the advices on NerdCube’s staff.
LEGO promotions
On this page on the official website you can see all the promotions currently active and their terms and conditions. LEGO deals may include GWPs (Gift whit Purchases, read our glossary to learn more LEGO acronyms), discounts on products, double VIP points and much more.
LEGO sales
The LEGO.com Sales page is a section of the official LEGO website where customers can find discounted products and special deals. It is a great place to find bargains on a wide range of LEGO products. The Sales page is updated regularly with new discounts and promotions, so it is worth checking back often to see what is available.
LEGO Gift with Purchases
LEGO Gift with Purchases, also known as LEGO GWPs, are small LEGO sets or items that are offered to customers as a free bonus when they make a purchase on the official LEGO website. These promotions are often available for a limited time and may be subject to certain terms and conditions.
They can be a great way to get additional value for your money, and are especially appealing to LEGO collectors. LEGO Gift with Purchases can include a variety of items, such as minifigures, small sets, or other accessories: most of the times these GWPs are exclusive products, that may not be purchased directly, and that may not come back after the end of the promotion.
To redeem a LEGO Gift with Purchase, you typically need to make a qualifying purchase, reaching the minimum spend necessary to unlock the gift. On qualifying purchases, the LEGO GWP automatically appear in the cart, before check-out. Click here to check all the LEGO GWPs currently available.
LEGO VIP program
The LEGO VIP program is a loyalty program offered by the LEGO Group to customers who make purchases on the official LEGO website or at LEGO stores. The program is designed to reward customers for their loyalty by offering exclusive discounts, promotions, and other perks.
To become a LEGO VIP, you need to sign up for the program on the LEGO website, and it is completely free.
Once you are a member, you will earn LEGO VIP points every time you make a purchase. These points can be redeemed for discounts on future purchases or for exclusive LEGO rewards that are only available to VIP members.
In addition to earning points, LEGO VIP members also have access to special promotions and GWPs, early access to new products, and other perks.
Overall, the LEGO VIP program is a great way for LEGO fans to save money and get access to exclusive benefits. You can learn all the secrets of the LEGO VIP program in our full guide.
Exclusive LEGO products
There are several exclusive LEGO sets that can be purchased only on LEGO.com. Taking that int account, it mean that the best way to save money on LEGO esclusives is usually through the LEGO VIP Program.
Shipping and Returns
Standard delivery takes 3-5 business days and is free for orders over 55€, otherwise it costs 7€. Express delivery, which takes 1-2 business days and is only available in metropolitan areas, costs 29€.
Pre-orders and backordered items will be shipped as soon as they become available and shipping dates can be found on the product page.
Pick a Brick orders take 11-15 business days to ship and have a service fee, with the exception of orders that meet the minimum amount of 12€ for each category.
Gift orders will be shipped in a plain box and pricing information will be included in the shipping confirmation email.
Orders can be cancelled until they reach the “In Warehouse” status or up to 5 business days before the estimated delivery date for orders with only pre-order or backordered items.
LEGO has a 90 day returns policy and will refund orders within 14 business days of receiving the return.
LEGO does not ship to Åland Islands, Andorra, Canary Islands, Ceuta, Channel Islands, Faroe Islands, French Overseas Departments and Territories, Gibraltar, Greenland, Heligoland, Melilla, Monaco, and San Marino. They are also unable to deliver to PO boxes, hotels, and freight forwarding services.
More information on shipping, handling and returns in this page.
LEGO Customer Service
LEGO provides excellent customer service to its customers. If you have any issues with your LEGO purchase, such as missing or damaged pieces, you can contact LEGO customer service for assistance. They have a dedicated team of customer service representatives who are trained to handle a wide range of issues and concerns. You can contact LEGO customer service by phone, email, or through their online contact form on their website. In addition, LEGO has a comprehensive FAQ section on their website that provides answers to many common questions and concerns. Overall, LEGO is committed to ensuring that its customers are satisfied with their purchases and experience with the brand.
FAQs
To create an account on LEGO.com, click on the “Sign In” button in the top right corner of the homepage. From there, click on the “Create an Account” button and follow the prompts to enter your personal information and create a password.
To place an order on LEGO.com, simply add the desired items to your shopping cart and proceed to the checkout page. From there, you will be asked to enter your shipping and billing information, select a shipping method, and enter your payment details. Once you have reviewed your order and agreed to the terms and conditions, you can submit your order for processing.
To track your order on LEGO.com, sign in to your account and click on the “My Orders” tab. From there, you will be able to see the status of your current and past orders, as well as any tracking information that is available.
To return or exchange an item purchased on LEGO.com, you will need to contact LEGO customer service to request a return merchandise authorization (RMA) number. You can do this by calling their customer service hotline or by submitting a request through their online contact form. Once you have received an RMA number, you will need to package the item(s) securely and ship them back to LEGO along with a copy of your invoice and RMA number.
To use a promo code on LEGO.com, simply enter the code in the designated field at checkout. The discount will be applied to your order total before you complete your purchase. Please note that promo codes may have expiration dates and restrictions on the products they can be used with, so be sure to read the terms and conditions carefully.
To join the LEGO VIP program, click on the “VIP” link in the footer of the LEGO.com homepage. From there, you can create a VIP account by entering your personal information and creating a password. As a LEGO VIP member, you will earn points for every purchase you make on LEGO.com, which can be redeemed for exclusive rewards and discounts.
To contact LEGO customer service, you can call their hotline or submit a request through their online contact form. You can find the phone number and contact form by clicking here.
To access your account information and order history on LEGO.com, sign in to your account and click on the “My Account” tab. From there, you will be able to view and update your personal information, manage your VIP points and rewards, and see a list of your past orders.
To find out about new products and promotions on LEGO.com, you can sign up for the LEGO newsletter, follow LEGO on social media, or check out the “New” and “Promotions” sections of the LEGO.com website.
LEGO VIP is a loyalty program offered by LEGO to its customers. As a LEGO VIP member, you will earn points for every purchase you make on LEGO.com or at LEGO Stores. These points can be redeemed for exclusive rewards and discounts, such as special edition sets, discounted prices on select products, and early access to new products. In addition to earning points, LEGO VIP members also receive other benefits, such as free standard shipping on all orders and access to special VIP-only promotions and events
Standard delivery is free for orders over 55€, otherwise it costs 7€. Express delivery is only available in metropolitan areas, and it costs 29€.
The delivery time for orders shipped from LEGO.com varies depending on the destination and shipping method you choose. Standard delivery takes 3-5 business days, while Express delivery, takes 1-2 business days.